Privacy Policy

Overview

This website (nepdrop.com) and the Nepdrop mobile applications have created this privacy policy to explain the way we collect and use your information. By using our website or apps, we get some information including personal information from you. We respect and protect your information under the applicable law.

Where We Store Your Information

By submitting your personal data, you give consent to transfer, process, and store your personal data outside of your residence. We take reasonable steps to ensure your data is protected securely with our hosting providers and in accordance with this privacy policy.

Information We Collect

We collect information when you register as a user:

• Profile information: name, profile picture, age, gender, date of birth, address
• Contact information: phone number, email address
• Account credentials: encrypted password, authentication tokens
• Order and delivery information: orders placed, deliveries received, addresses, reviews
• Organization details (for merchants): business name, registration number, store products, transactions
• Device information: device model, OS version, push-notification tokens
• Location data: for delivery tracking and rider navigation

How We Use Your Information

• To create and maintain your account
• To process and deliver your orders (including sharing necessary details with delivery partners)
• To send transactional notifications via WhatsApp, SMS, push, or email
• To compute buyer risk signals (network-wide delivery vs return history)
• To improve our products and provide customer support
• To comply with applicable Nepali law and tax requirements

Sharing Your Information

We do not sell your personal information. We share your information only with:

• Delivery partners and riders (limited to what they need to complete the delivery)
• Payment gateways (limited to what they need to process payments)
• Authorities, when required by law or to protect the safety of our users

Cookies & Analytics

We use cookies and analytics tools to understand how the website is used and to improve the experience. You can disable cookies in your browser settings.

Data Security

We implement industry-standard security practices including encryption in transit, hashed passwords, and access controls. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data — see Account Deletion
• Withdraw consent for processing where applicable

Children's Privacy

Nepdrop is not intended for children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. The updated version will be posted on this page with a new “last updated” date.

Contact Us

For privacy questions, contact us at [email protected].